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Part II: Community Policies

CHP 5Feb15 Photographer Danny Meyer

E. Complaint Processes

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  • 1. Complaints

    Angelo State University has various procedures for addressing written student complaints. Students may seek assistance from the Executive Director of Student Affairs, Director of Title IX, or designee as they go through a written complaint process. The Executive Director of Student Affairs, Director of Title IX, or designee help students understand all of the steps of the process as well as what information they may want to include in their written complaint.

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  • 2. Academic Status Complaints

    1. Policies and processes related to academic status are found in the Undergraduate/Graduate Academic Catalog as well as in University Operating Policy 10.07, Undergraduate Academic Status, Operating Policy 10.11, Grading Procedures, and Operating Policy 10.04, Academic Regulations Concerning Student Performance.
    2. Undergraduate students on academic probation or suspension should refer to University Operating Policy 10.07, Undergraduate Academic Status for specific instructions regarding returning to good academic standing or reinstatement to the University. Graduate students may appeal to the Graduate School for review.

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  • 3. Complaints Against Faculty (Non-Grading and Non-Discrimination)

    Conduct of University Faculty is outlined in Operating Policy 06.05  Conduct of University Faculty. The processes for complaints against faculty are outlined in the policy and in the Undergraduate/Graduate Academic Catalog. Students should direct complaints to the supervisor of the department or organization housing the faculty member, typically the Department Chair.

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  • 4. Conduct Complaints Against Other Students and Student Organizations

    The Code of Student Conduct Part I, Section C and Section D of the Angelo State University Student Handbook outlines the process for filing a conduct complaint against a student or student organization.

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  • 5. Sexual Harassment, Sexual Assault, Sexual Misconduct and Title IX Policy and Complaint Procedure

    The University is committed to providing and strengthening an educational, working, and living environment where students, faculty, staff, and visitors are free from sex discrimination of any kind. In accordance with Title VII, Title IX, the Violence Against Women Act (VAWA), the Campus Sexual Violence Elimination Act (SaVE), and other federal and state law, the University prohibits discrimination based on sex and other types of Sexual Misconduct. The University has established policies and grievance procedures providing for prompt and equitable resolution of student complaints of discrimination and harassment, including sexual harassment, sexual violence, and other forms of sexual misconduct. In the event a student believes their rights under Title IX or other laws have been violated, Angelo State University Operating Policies set forth procedures for filing, investigating, and resolving complaints of harassment and discrimination. These policies and complaint procedures are available in University Operating Policies: OP 16.02, Non-Discrimination and Anti-Harassment Policy and Complaint Procedure for Violations of Employment and Other Laws and OP 16.03, Sexual Harassment, Sexual Assault, Sexual Misconduct, and Title IX Policy and Complaint Procedure.

    a. Faculty/Staff and Student Relationships:

    Angelo State University is committed to the promotion of professional and educational relationships and open channels of communication among all individuals. The faculty/staff and student relationship is of the highest value and impacts a student’s educational experience. Consensual relationships, including affectionate liaisons or other intimate or close relationships between faculty and students in a faculty members class or with whom the faculty member has an academic or instructional connection are prohibited. Faculty/staff with direct or indirect teaching, training, research oversight or direction, supervisory, advisory, or evaluative responsibility over the student should recognize and respect the ethical and professional boundaries that must exist in such situations. Failure to do so may constitute a violation of the Title IX policy of the University. If questions arise about situations involving faculty/staff and student relationships, they can be directed to the student’s Academic Dean, the Provost/Vice President of Academic Affairs, the Vice President for Student Affairs and Enrollment Management, or designee.


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  • 6. Disability-Related Complaints

    1. Complaints related to disabilities are guided by University Operating Policy 10.15, Providing Accommodations for Students with Disabilities and Operating Policy 16.02, Non-Discrimination and Anti-Harassment Policy and Complaint Procedure for Violations of Employment and Other Laws.
    2. Any students seeking remedy on the basis of a disability must register as a disabled student with Student Disability Services and must provide all required documentation of a disability. Students who are denied services or denied a specific accommodation request by Student Disability Services may appeal the decision to the Executive Director of Student Affairs or designee. The ADA Campus Coordinator for Students is the Director of Student Disability Services, located in the Office of Student Affairs, room 112, Houston Harte University Center, 325-942-2047.

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  • 7. Student Record Complaints & FERPA

    Guidelines governing student access to personal records and the procedures for challenging information in these records are contained in the student records policy that is detailed in the Angelo State University Student Handbook Part II, section O. The Registrar’s Office provides oversight for student records and student record complaints.

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  • 8. Disciplinary Action

    The University conduct procedure for students is outlined in the Angelo State University Student Handbook Part I, section C. The University conduct procedure for student organizations is outlined in Part I, section D.

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  • 9. Employment

    A student wishing to pursue a grievance concerning employment with the University and who has not found satisfaction or resolution with his or her immediate supervisor or the person in charge of that department may contact the Office of Human Resources in accordance with the grievance procedures outlined in the University Operating Policy 52.17, Staff Employee Complaint Procedure and Operating Policy 16.02, Non-Discrimination and Anti-Harassment Policy and Complaint Procedure for Violations of Employment and Other Laws.


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  • 10. Grades

    The assignment of a grade in a course is the responsibility of the faculty member and is based on the professional judgment of the faculty member. Except for issues of computation, discrimination, equal treatment, or reasonable accommodation when a documented student need is present in accordance with the Americans with Disabilities Act of 1990 (ADA) guidelines, the faculty member’s grade determination is final. The complete student grade appeal policy and procedure is listed in University Operating Policy 10.03, Grade Grievance. Also, refer to the Angelo State University Student Handbook Part I, section B.1 (Academic Misconduct).

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  • 11. Parking Citations

    Students may appeal a campus parking citation online at: Parking Services rules and a description of the three-tiered appeals process is described in the links on the Parking Services home page (web address as above).

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  • 12. Graduate School Requirements

    1. Graduate student complaints related to academic standing and performance follow processes outlined in University Operating Policy 42.01, Admission to the College of Graduate Studies, Operating Policy 42.02, College of Graduate Studies and Research Enrollment Policy, Operating Policy 42.03, Graduate Students Employed as Teaching Assistants, Graduate Assistants, and Graduate Research Assistants, and Operating Policy 42.04, Academic Status (Graduate Students). Such matters include, but are not limited to, disputes concerning comprehensive and qualifying examinations, theses and dissertations, academic probation and suspension, and graduate assistantships.
    2. Appeals of course grades are made through the department chair of the college in which the course is offered and are guided by the process in University Operating Policy 10.03, Grade Grievance.

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  • 13. Housing Complaints

    Housing regulations and processes are outlined in the University Operating Policy 60.02, Housing Policy. The Director of Housing and Residential Programs, Centennial Village Residence Hall office, 325-942-2035 oversees the resolution of complaints related to student housing.

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  • 14. Online and Distance Student Complaints

    Students enrolled in distance learning courses utilize the same complaint procedures as students enrolled in traditional courses. In accordance with the Higher Education Opportunities Act of 2008, Angelo State University provides a web-link related to enrollment in distributed education courses or programs and complaint processes for filing with the accrediting agency and other appropriate state agencies at the Office of Student Affairs website:

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  • 15. Tuition, Fee, and Financial Aid Complaints

    Tuition, fee, and financial aid complaints are guided by the Student Accounts and Bursar’s Office, and Student Financial Aid processes. Students with complaints related to tuition and fees may contact the Student Accounts and Bursar’s Office at 325-942-2008.  Students with financial aid complaints may submit concerns through an online system found on the Financial Aid website, and clicking on the Consumer Information link.

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